Terms of Service

Affective Date: February 22, 2026.

PURPOSE OF THIS AGREEMENT

Welcome to Mukawa Safety Inc. at Mukwasafety.com

This Agreement sets forth your rights and obligations as a Mukwa Safety Services Inc User. By clicking “I Agree,” You indicate that you have read and understood this agreement and you will be bound by its terms.

IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS AND CONDITIONS OF USE & SALE BEFORE ACCESSING, USING, CREATING YOUR USER ACCOUNT OR SUBSCRIBING OR PLACING AN ORDER OVER Mukwasafety.com THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES (see Sections 10 and 11). THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT.

The use of Mukwasafety.com (hereafter “Website”), which is owned and maintained by Mukwa Safety Services Inc (“Mukwa Safety” "Mukwa" “we,” “our,” “us”), is governed by the terms and conditions set forth below. We offer the Website, including all information, tools, the sale of personal protective equipment (“PPE”) and related safety products and or services available from the Website to you, the user, conditioned upon your acceptance of all terms and conditions stated here. By accessing, using, subscribing, placing an order over the Website, or accepting delivery of goods you and your business agree to the terms set forth herein. If you do not agree to these terms and conditions in their entirety, you are not authorized to use the Website in any manner or form whatsoever.

THIS IS A BINDING AGREEMENT. THESE TERMS AND CONDITIONS OF USE & SALE (“TERMS”) TOGETHER WITH OUR PRIVACY STATEMENT FORM A LEGALLY BINDING AGREEMENT (“AGREEMENT”) BETWEEN YOU AND YOUR BUSINESS (“YOU”) AND Mukwa Safety Services Inc THIS AGREEMENT GOVERNS YOUR ACCESS TO AND USE OF THE WEBSITE AND THE SERVICES PROVIDED BY Mukwa Services Inc ANY ORDER YOU PLACE THROUGH THE WEBSITE, BY TELEPHONE, OR OTHER ACCEPTED METHOD OF PURCHASE AND, AS APPLICABLE, YOUR USE OR ATTEMPTED USE OF THE PRODUCTS OR SERVICES OFFERED ON OR AVAILABLE THROUGH THE WEBSITE.

1. CORPORATE INFORMATION

Mukwa Safety Services Inc.
Province of Incorporation: Ontario, Canada
Email: [email protected]
Telephone: 1-855-50-MUKWA (1-855-50-68592)

Mukwa operates as a supplier of industrial safety products PPE and services to commercial, industrial, institutional, and government clients.

2. APPLICABLE LAW AND REGULATORY FRAMEWORK

These Terms are governed by and shall be interpreted in accordance with:

The Consumer Protection Act, 2002 (Ontario)

The Sale of Goods Act (Ontario)

The Occupational Health and Safety Act (Ontario)

The Personal Information Protection and Electronic Documents Act (PIPEDA)

Canada’s Anti-Spam Legislation (CASL)

Regulatory oversight may include:

The Office of the Privacy Commissioner of Canada

The Ontario Ministry of Public and Business Service Delivery

Workplace safety authorities, where applicable

Nothing in these Terms excludes or limits statutory rights that cannot legally be waived.

3. WEBSITE USE AND ACCEPTABLE CONDUCT

Users agree to:

Use the website only for lawful commercial purposes

Provide accurate information when placing orders

Not engage in fraudulent transactions

Not interfere with website functionality or security

Prohibited conduct includes:

Attempting unauthorized access to servers or data

Scraping pricing or product data for resale

Uploading malicious code

Misrepresenting identity

We reserve the right to suspend or terminate access where misuse is suspected.

4. PRODUCT INFORMATION AND REGULATORY COMPLIANCE

Mukwa supplies products that may be subject to:

CSA standards

Manufacturer certification requirements

Workplace regulatory standards

Industry-specific procurement conditions (e.g., infrastructure, utilities, nuclear)

Customers are solely responsible for:

Ensuring product suitability

Verifying compliance with workplace requirements

Confirming sizing and technical specifications

Product images, certifications, and descriptions are provided for guidance and may change based on manufacturer updates.

5. ACCOUNT REGISTRATION AND CREDIT TERMS

Commercial customers may apply for credit accounts subject to approval.

By opening an account, you authorize Mukwa to:

Verify credit references

Conduct lawful credit checks

Establish credit limits

Payment terms may include:

Net 15 / Net 30

Prepayment

Credit card

EFT

Late payments may incur interest charges permitted under Ontario law and administrative collection costs.

Accounts in arrears may be suspended without notice.

6. ORDER ACCEPTANCE AND CONTRACT FORMATION

All orders are subject to review and acceptance.

A binding contract is formed only when:

Mukwa issues written order confirmation; or

Goods are shipped.

We reserve the right to:

Cancel orders due to pricing errors

Adjust pricing due to supplier changes

Refuse orders deemed high risk

7. PRICING, TAXES, AND CURRENCY

All prices are in Canadian Dollars (CAD) unless stated otherwise.

HST and applicable provincial taxes will be applied.

Pricing is subject to change without notice.

In the event of typographical or system pricing errors, Mukwa may cancel or adjust affected orders prior to shipment.

8. SHIPPING, DELIVERY, AND RISK

Delivery timelines are estimates only and not guaranteed.

Risk of loss transfers to the customer when:

Goods are delivered to carrier; or

Customer or agent accepts possession.

Customers must inspect shipments immediately and report visible damage within 5 business days.

Mukwa is not responsible for:

Carrier delays

Customs delays

Supply chain disruptions

9. RETURNS AND RESTOCKING

Returns are governed by Mukwa’s Return Policy.

Due to hygiene and regulatory safety requirements:

Most PPE items are non-returnable once opened

Restocking fees up to 25% may apply

RMAs are mandatory

Contract or institutional orders may override standard return conditions.

10. WARRANTIES

Except as required by the Sale of Goods Act:

Products are sold “as is” subject to manufacturer warranty

Mukwa disclaims implied warranties beyond statutory minimums

Warranty claims may require direct manufacturer coordination

Mukwa does not warrant:

Fitness for a particular workplace unless expressly agreed in writing

Compatibility with non-specified equipment

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Mukwa is not liable for indirect, incidental, special, or consequential damages

Liability is limited to the purchase price of the goods

Mukwa is not responsible for workplace enforcement actions

This does not exclude liability where prohibited by statute.

12. INDEMNIFICATION

Customers agree to indemnify Mukwa from claims arising from:

Improper use of PPE

Failure to comply with workplace regulations

Product misuse or alteration

Third-party injury resulting from customer negligence

13. PRIVACY AND PERSONAL INFORMATION

Mukwa collects personal information consistent with PIPEDA.

Information collected may include:

Names

Business contact information

Billing details

Transaction history

IP address and device identifiers

Information is used for:

Order processing

Account management

Fraud prevention

Regulatory compliance

Marketing communications (with consent)

Personal data is stored securely and retained only as long as necessary for business and legal purposes.

Individuals may request:

Access to their data

Correction of inaccurate information

Withdrawal of consent (subject to legal limits)

We do not sell personal information.

14. ELECTRONIC COMMUNICATIONS AND SMS CONSENT (CASL COMPLIANCE)

Where customers provide consent, Mukwa may send:

Order updates

Account notifications

Promotional communications

Consent is obtained through:

Website opt-in checkboxes

Account registration

Written or electronic authorization

In accordance with CASL:

Customers may withdraw consent at any time

SMS recipients may reply “STOP” to unsubscribe

Email recipients may use unsubscribe links

Records of consent are maintained as required under federal law.

Standard carrier messaging and data rates may apply.

15. COOKIES AND WEBSITE TRACKING

We may use:

Essential cookies

Analytics tools

Security tracking technologies

Users may disable cookies through browser settings; however, certain site functions may be limited.

16. INTELLECTUAL PROPERTY

Ownership Clause:
All logos, website domain (and it's linked emails), social media accounts, copyrights and or trademarks, branding, written copy, toll-free numbers, website design and its elements (collectively, 'Licensed IP') displayed on this site are the exclusive property of Kristine VanAlstyne. Mukwa Safety Services Inc uses these assets under a limited, non-exclusive licence agreement.

Usage Restrictions:
Nothing contained on this website should be construed as granting, by implication or otherwise, any licence or right to use any Licensed IP without the express written permission of Kristine VanAlstyne.

Reservation of Rights:
Kristine VanAlstyne reserves all rights in and to the Licensed IP not expressly granted to Mukwa Safety Services Inc under the licence agreement.

Unauthorized reproduction, distribution, or commercial use of any logo, copy or brand identifier is strictly prohibited.

17. FORCE MAJEURE

Mukwa is not liable for failure to perform obligations due to events beyond reasonable control, including:

Natural disasters

Supply chain interruptions

Government regulation

Labour disputes

Transportation failures

18. DISPUTE RESOLUTION

These Terms are governed by the laws of Ontario and Canada.

Disputes shall be resolved exclusively in Ontario courts unless otherwise agreed in writing.

19. SEVERABILITY