Privacy Policy

Effective Date: February 22, 2026.

Welcome to Mukawa Safety Inc. at Mukwasafety.com

Mukwa Safety Services Inc. (“Mukwa”, “we”, “our”, or “us”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with applicable Canadian laws.

This policy applies to information collected through:

Our website

Online ordering systems

Account registration

Email, SMS, and other electronic communications

Telephone and in-person interactions

1. GOVERNING PRIVACY LEGISLATION

Mukwa operates in Ontario, Canada and complies with:

The Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada)

Canada’s Anti-Spam Legislation (CASL)

The Consumer Protection Act, 2002 (Ontario), where applicable

Oversight authorities include:

The Office of the Privacy Commissioner of Canada

The Ontario Ministry of Public and Business Service Delivery

Nothing in this policy limits rights available under applicable privacy legislation.

2. WHAT IS PERSONAL INFORMATION?

“Personal Information” means information about an identifiable individual. It may include:

Name

Business name (if sole proprietor)

Email address

Telephone number

Mobile number

Billing and shipping address

Payment information

IP address and device identifiers

Order history

Communication preferences

Business contact information used strictly for commercial transactions may not be considered personal information under PIPEDA; however, Mukwa treats it with appropriate safeguards.

3. INFORMATION WE COLLECT

We may collect personal information when you:

Create an account

Place an order

Request a quote

Subscribe to communications

Contact customer service

Participate in surveys or promotions

We also collect limited technical information automatically through:

Website analytics

Security monitoring tools

4. PURPOSE OF COLLECTION

We collect and use personal information only for legitimate business purposes, including:

Processing and fulfilling orders

Managing customer accounts

Providing invoices and receipts

Communicating order updates

Customer support

Credit verification (where applicable)

Fraud detection and prevention

Legal and regulatory compliance

Marketing communications (with consent)

We do not collect more information than reasonably necessary.

5. CONSENT

Under PIPEDA, consent may be express or implied depending on the nature of the information.

You provide consent when you:

Submit information through our website

Complete account registration

Agree to receive marketing communications

Provide mobile numbers for SMS updates

You may withdraw consent at any time, subject to legal or contractual restrictions.

6. ELECTRONIC COMMUNICATIONS & TEXT MESSAGING (CASL COMPLIANCE)

Mukwa complies with Canada’s Anti-Spam Legislation (CASL).

We may send electronic messages (email or SMS) where:

You have provided express consent; or

Implied consent exists through an existing business relationship.

Text messages may include:

Order confirmations

Shipping notifications

Account updates

Marketing promotions (if consented)

You may withdraw consent at any time by:

Clicking the “unsubscribe” link in emails

Replying “STOP” to SMS messages

Contacting us directly

We maintain records of consent as required by law.

Standard carrier messaging and data rates may apply.

7. PAYMENT INFORMATION

Payment details are processed through secure third-party payment processors. Mukwa does not store full credit card numbers on its servers unless explicitly authorized and secured in accordance with industry standards.

8. HOW WE PROTECT YOUR INFORMATION

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:

Secure server hosting

Encryption technologies

Restricted access to authorized personnel

Confidentiality agreements

Secure document disposal

While no system is completely secure, we take reasonable steps to reduce risk.

9. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information only where necessary to:

Shipping providers

Payment processors

IT service providers

Credit agencies

Legal or regulatory authorities

We do not sell or rent personal information.

Service providers are contractually required to protect information.

10. DATA RETENTION

Personal information is retained only as long as necessary to:

Fulfill business purposes

Meet legal or tax obligations

Resolve disputes

Enforce agreements

When no longer required, information is securely deleted or anonymized.

11. INTERNATIONAL TRANSFERS

Some service providers (e.g., cloud hosting or payment processors) may store or process information outside Canada. Where this occurs, information may be subject to the laws of that jurisdiction.

We ensure reasonable safeguards are in place.

12. COOKIES & WEBSITE ANALYTICS

Our website may use:

Essential cookies for functionality

Analytics tools (e.g., traffic analysis)

Security monitoring

Users may disable cookies via browser settings; however, this may limit website functionality.

13. ACCESS AND CORRECTION RIGHTS

Under PIPEDA, individuals have the right to:

Request access to their personal information

Request correction of inaccurate information

Withdraw consent (where applicable)